Refund policy
Return and Refund Policy
Because every 9 Bison Woodcraft item is handmade, produced in limited quantities, or created as a one-of-a-kind piece, all sales are final. We do not accept returns or exchanges for buyer's remorse, personal preference, or accidental orders.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us through the store's Contact page within 3 calendar days of delivery.
Include:
- Your order number
- A description of the problem
- Clear photograph of the item
- Photographs of the shipping box and packaging if the item was damaged in transit
Please retain the item and all original packaging while the claim is reviewed. Do not return an item without authorization.
Once the issue is verified, 9 Bison Woodcrafts will determine the appropriate resolution, which may include repair, replacement, store credit, or a refund. If an authorized return is required because an item arrived damaged, defective, or incorrect, 9 Bison Woodcrafts will provide return instructions and cover the appropriate return-shipping cost.
Handmade Characteristics
Natural variations in wood grain, color, figure, knots, reclaimed materials, resin patterns, and minor handmade differences are part of the character of each piece and are not considered defects. Product photos are intended to represent each item accurately, but colors may appear slightly different depending on lighting and screen settings.
Cancellations
Contact us immediately if you need to request a cancellation. Cancellation requests are not guaranteed and cannot be accepted after production has begun, materials have been ordered or altered, personalization has started, or the order has entered fulfillment.
This policy does not limit any consumer rights that cannot be waived under applicable law.